FAQ
To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Frequently Asked Questions
City Hall
What hours is City Hall open?
City Hall is open Monday 9:00 A.M. - 5:00 A.M.; Tuesday-Thursday 7:00 A.M. - 5:00 P.M.; Friday 8:00 A.M. - 12:00 P.M.
Sanitation & Recycling
When are the garbage collection days for the City of New Plymouth?
Wednesday
Water Utilities
How could I have used this much water?
You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What are the sewer and water connection fees?
0.75 inch meter $5,422.00 water hook up fee. 0.75 inch meter $4,394.00 sewer hook up fee. For additional size meters and associated fees please contact city hall.
Building Department
I'd like to build a storeage shed on my property, do I need a building permit?
Our city ordinance (4-1-2) requires a building permit for any structure or building that is two hundred (200) square feet or greater, unless it is struturally attached to a main building.
If attached to a main building, it shall be subject, and will conform to, all regulations applicable to the main building. In that case, you'll want to contact the City Clerk's office to make sure your project will be in compliance with city ordinances.
Accessory buildings, such as sheds, shall not be constructed in the front yard or encroach beyond the street-facing wall of the primary use building. This includes corner lots where the yard is adjacent to an abutting street (11-4-14 (e)).
The accessory building shall be set back from the property lines the distance of five feet (5') and shall NOT be located closer than five feet (5') ten feet (10') to any main building (11-1-14 (c) and (e)).
I would like to add a garage as an accessory building to my lot, where can I find your ordinance?
Skip to Ordinance - 11-4-14: ACCESSORY BUILDINGS
There is a mistake in the above ordinance where it requires 10' from any nearby structure. It's actually 5'.
New Resident Resources
How do I sign up to receive Alerts and News & Notices?
Simply click the "Sign Up for Alerts" button located ……fill out the brief form with your preferred contact information and click submit
Where do I go to vote?
All City elections are conducted by the City of New Plymouth please visit the elections page for locations and upcoming election information.