To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.

Frequently Asked Questions

City Hall

What hours is City Hall open?

City Hall is open Monday 9:00 A.M. - 5:00 A.M.; Tuesday-Thursday 7:00 A.M. - 5:00 P.M.; Friday 8:00 A.M. - 12:00 P.M.

Sanitation & Recycling

When are the garbage collection days for the City of New Plymouth?


Water Utilities

How could I have used this much water?

You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

What are the sewer and water connection fees?

0.75 inch meter $5,422.00 water hook up fee. 0.75 inch meter $4,394.00 sewer hook up fee. For additional size meters and associated fees please contact city hall. 

New Resident Resources

How do I sign up to receive Alerts and News & Notices?

Simply click the "Sign Up for Alerts" button located ……fill out the brief form with your preferred contact information and click submit

Where do I go to vote?

All City elections are conducted by the City of New Plymouth please visit the elections page for locations and upcoming election information.