To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.

Frequently Asked Questions

Armoral Tuttle Public Library

How long does it take to get a library card?

Our librarian will be able to supply you with a new library card the same day you apply.

Does the Library have "story time" for younger children?

We do offer "story time" for younger children!  Give us a call if the current schedule is not posted.

Are electronic books available?

Yes at this time we offer Electronic Ebooks and Audiobooks through 

Overdrive. Once downloaded and linked with Armoral Tuttle Library, the 14 digit number on the back of the library card is your username and the phone number provided to the library is the password.

Where can I find other resources for reading?

Free resources listed under

Newplymouth.lili.org - catalog and electronic resources,

Overdrive, Tumblebooks, LibriVox and Project Gutenberg are a few of the options.

City Hall

What hours is City Hall open?

City Hall is open from Monday-Thursday 7:00 A.M. - 5:00 P.M. ; Friday 8:00 A.M. - 12:00 P.M.

Building Permits & Inspections

What is the process for getting a building permit?

Take a moment to read all required information provided. Then print and fill out the building permit application form and return to city hall.  Should you have any additional questions, please feel free to give us a call or send us an email.  We will be happy to help you.

Sanitation & Recycling

When are the garbage collection days for the City of New Plymouth?


Water Utilities

How could I have used this much water?

You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

What are the sewer and water connection fees?

Twelve hundred dollars ($1,200) for sewer hook-up and twelve hundred dollars ($1,200) for water hook-up. 

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

New Resident Resources

How do I sign up to receive Alerts and News & Notices?

Simply click the "Sign Up for Alerts" button located ……fill out the brief form with your preferred contact information and click submit

Where do I go to vote?

All City elections are conducted by the City of New Plymouth please visit the elections page for locations and upcoming election information.