Utilities include, water, sewer and garbage services. An $135.00 water deposit is required, and is fully refunded or credited to account once the depositor has made twelve (12) consecutive timely payments. Utility bills are sent out the first of each month. Payments are due upon receipt and are considered past due on the 25th of each month.
A delinquency fee of $15.00 will be charged for past due balances. If the past due balance is not paid by the 15th of the following month, service will be discontinued. A $25.00 reconnect fee and the amount owing on your account is required to restore service.
Payment by Credit Card
Citizens may make payments online using a credit or debit card. A 3% plus one (1) dollar convenience fee will be charged by the credit card company to use this service. Follow the link "Pay Your Bill Now" to be redirected to the payment processing page.
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five to seven business days before the due date specified on your bill.
Payment Drop-Off Location
A drop box is situated outside the entrance to City Hall, this is available for citizen's to drop off payments at their convenience. Do not leave cash in the drop box. You may pay your bill in person at our office address. We accept cash, check, credit cards or money orders. To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy.
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer's account. Please consult with your bank for more information.
The City of New Plymouth is now offerring "scheduled payments", provided by Access Idaho. Follow the link provided below and create an account with Access Idaho. You will then follow the directions to set up a scheduled payment. You can choose weekly or monthly payment plans. Once you submit a scheduled payment contact City Hall (2082785338 opt.3) to confirm the payment.
Scheduled Payments : https://www.accessidaho.org/scheduledpayments/entity/City_of_New_Plymouth
City of New Plymouth
P.O. Box 158
New Plymouth, ID 83655